Print

Right of Free Resolution

Right of Free Resolution

According to Regulation No 24/2014 of 14 February, the consumer has the right of free resolution of this contract within 14 calendar days without giving any reason. The period for exercising the right of free cancellation expires 14 days from the day following the day on which you made the purchase, or a third party named by you, who is not the carrier, the physical possession of the goods acquires.

In order to exercise your right to free
resolution, you must notify us via our Contacts of your decision to terminate this Agreement by a clear statement (eg letter by post, or e-mail or form below). You can use the template for the resolution form, but this is not required. You also have the option of electronically filling in and submitting a free form or other clear statement through our website https://www.portugententations.com. If you choose to do so, we will send you an e-mail within 24 hours (business days) to receive the request for termination or immediately if you use the form with your customer session started.

For compliance, the period to be respected, it is sufficient that your communication on the exercise of the right to free
resolution before the expiry of the notice period is transmitted.


Effects of free resolution

In the event of the termination of this contract, all payments made, including the shipping costs (except for additional costs resulting from the choice of a shipping method, which is not the cheapest kind of normal delivery we offer) will be reimbursed immediately and in each case Not later than 14 days from the date on which we are informed of your decision to terminate this contract. We will make this refund using the same payment method you used in the original transaction, unless otherwise agreed; In any case, no costs will be incurred as a result of such reimbursement.

We may refuse to repay you until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

You must return the goods to us immediately or at the latest within 14 days from the date on which you inform us of your
resolution. It is assumed that the deadline will be met if you return the goods before the 14-day deadline.

You bear the immediate costs of returning the goods.

They are only liable for the depreciation of goods as a result of manipulation beyond what is necessary to verify the nature, characteristics and operation of the goods.


The process of free resolution of the contract

 

  1.     To receive an e-mail copy of your free resolution request, please sign in if you have not already.
  2.     Fill in all required fields in the form below
  3.     You will receive confirmation of receipt of the cancellation request within 24 hours (business days)
  4.     Send our message back to authenticate the request
  5.     Your request will be reviewed within 14 days



Form Right of free resolution

I hereby exercise the right to free resolution of this contract.

*